Customers who are consumers within the meaning of the Consumer Protection Act may withdraw from a distance selling contract (or a contractual declaration made via distance selling) within 14 working days of receiving the ordered goods. It is sufficient if the declaration of withdrawal is sent within this period. This right of withdrawal does not apply, among other things, to special orders (reduced goods). Used goods and goods not in their original packaging are also excluded from the right of withdrawal. In the event of withdrawal, a full or partial refund of any payment already made will only be made concurrently with the return of the goods received by the customer.
The costs for return shipment are borne by the consumer; shipping costs are generally non-refundable.
For faster processing, simply fill out the enclosed return form and enclose it with your return. Please send the return to our store adress:
ARNOLD´s Vienna
Josefstädter Straße 52
1080 Vienna / Austria
